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General terms

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General terms


The offer and sale of products on www.romeogigliofficial.com  are governed by these General Conditions.

Products bought on  www.romeogigliofficial.com are sold directly by Eccentric srl, registered office in L.Vitali, 1 - 20122 Milano 

 - Registrar of Business Names, F.C.. and VAT n.IT09651330962 

Information about orders and delivery, refund and return of products are described on the website www.romeogigliofficial.com

Legal information are detailed in the Terms and Conditions Section.


1. How to conclude a contract with www.romeogigliofficial.com 


To make an order of one or more products on www.romeogigliofficial.com the Customer has to fill the electronic form and send it to the Seller, by mail, according to the related instructions.


Proceeding with the purchase, by means of the order form transmission, the Customer accepts the General Sale Conditions and the Rules of Right of Withdrawal in the section Terms and Conditions. The Seller will give the Customer a summary of information about the essential characteristics of each ordered product, its price (all taxes included), methods of payment, methods of delivery, shipping and delivery costs; the date by which the Seller agrees to deliver the products. Moreover, the Seller will provide in section Terms and Conditions a summary of conditions and procedures for the exercise of the right of withdrawal and how and when to return products purchased; the indication of the circumstances in which the Customer will lose the right to terminate the contract; the existence of a legal guarantee of conformity; references contact of www.romeogigliofficial.com after-sales service .


The contract is concluded when the Seller receives, via internet, the Customer's order form, after verification of the correctness of the data relating to his order.


The order form will be filed in www.romeogigliofficial.com database for the period of time required to process the order and as provided by law.


At the time of submitting the order form the Customer will be notified that such submission implies the obligation to pay the price. Before submitting the order form the Customer has to identify and correct any errors in data entry.


When the contract will be concluded www.romeogigliofficial.com  will take charge of your order.


The Seller could not process orders that don't give enough guaranties of solvency or which are incomplete or incorrect or in the event of unavailability of products. In these cases he will inform the Customer by mail that the contract is not concluded and that the Seller has not achieved the order of purchase for one or more of the reasons just described. If the products described onwww.romeogigliofficial.com  are unavailable or no longer on sale, at the moment of the Customer last access to the website or transmitting the order, the Seller will inform him promptly and in any case within 96 hours from the moment of the order transmission, refunding the Customer and the contract will be considered resolved.


With electronic transmission of the order form, the Customer agrees unconditionally to observe, in relation with the Seller, these Conditions of Sale. If he does not agree with some of the terms in the General Conditions of Sale, he has not to submit his order form for the purchase of products on www.romeogigliofficial.com.


By submitting the order form the Customer confirms to know and accept the General Conditions of Sale and additional information in the section Terms and Conditions www.romeogigliofficial.com.


When the contract is concluded the Seller will send the Customer a receipt of the purchase order by e-mail, containing the terms and conditions of sale and the summary document on the right of withdrawal.


The Customer has to know that the product he buys is limited to the country in which he places his order .

Therefore, if the Customer decides to place the product in a different country, he is responsible for placing it and he is required to follow the regulations and restrictions both for exporting from the country in which he purchased the item both for importing in the country intends to bring www.romeogigliofficial.com disclaims any responsibility from now on.


2.Warranty and prices 


On www.romeogigliofficial.com only luxury brand and quality products are offered for sale. 


The Seller doesn't sell second-hand, irregular or lower quality products than the corresponding market standards .


The main characteristics of products are shown on www.romeogigliofficial.com within each product details tag. The images and colours of products offered for sale on www.romeogigliofficial.com may not exactly correspond to the real effect of the Internet browser or monitor used.


Products prices may be subject to change. The customer must check the final price of sale before sending the relevant order form.


In case of exercise of the right of withdrawal, the Seller may not accept the return or refund the sums paid for the purchase with respect to those products that are returned without the corresponding tag or that have been altered from their essential characteristics and quality or have been damaged, as better clarified in the following.


3. Conditions of Payment


For the payment of the product price and relevant costs of shipping and delivery the Customer can choose one of the methods indicated in the order form. In any case no additional cost will be charged to those actually incurred by the Seller in respect of the instrument of payment the Customer chooses.


In case of payment with credit card, financial information ( ex. credit/debit card number or card expiry date) will be sent, through an encrypted protocol, to the bank supplying remote electronic payment services, without third parties access.  Such details will not be used by the Seller except for performing the procedure relevant to the purchase or issuing refunds in the case of return of the products, as a result of exercise of the right of withdrawal, or if it becomes necessary to prevent or report to Police the commission of fraud on www.romeogigliofficial.com.


4. Shipping and delivery of products


Details about shipping and delivery of products are in section Delivery within INFO on the website. The Customer has to pay attention to the information in this section because the information contained herein are an integral and essential part of these General Terms and Conditions and they are considered to be completely understood and accepted at the time of transmission of the order form .


5. Customer Service


For any further information the Customer can  contact the Customer Service by email at: info@romeogigliofficial.com


6. Right of Withdrawal & Refund


Details about changes & returns of products are in section Changes & Returns within INFO on the website. The Customer has to pay attention to the information in this section because the information contained herein are an integral and essential part of these General Terms and Conditions and they are considered to be completely understood and accepted at the time of transmission of the order form 



7. Privacy

The Customer is advised to read the General Conditions of Use about important information on how  www.romeogigliofficial.com  process the personal data of users and the adopted security systems.


8. Applicable Law and Disputes Solving 

These General Sales Conditions are subject to Italian law and in particular to the Legislative Decree 206 of 6 September 2005, the Consumer Code Chapter I ° "Consumers rights in contracts ", with specific reference to the legislation on remote contracts and to  the Legislative Decree No 9 April 2003 n. 70 on certain aspects of electronic commerce. In case of dispute, the competent forum will be that of Milan ( Italy).


9. Modification and Updating


The General Conditions of Sale may be amended from time to time in consideration of possible regulatory changes. The new Terms of Sale will be effective from the date of publication on  www.romeogigliofficial.com.


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