SHIPMENT & FEES
FREE WORLDWIDE SHIPPING
Orders are exempt from VAT (Value Added Tax) but are subject to import fees. Payment of these import fees is the sole responsibility of the Client.
ROMEOGIGLIOFFICIAL.COM ships worldwide using UPS, DHL or FEDEX, but does not deliver to P.O. Boxes.
Shipments destined for countries inside the European Union do not contain an invoice or any other documentation declaring the value of the merchandise.
All shipments destined for countries outside the European Union, as required by Customs regulations, are accompanied by an invoice declaring the value of the merchandise.
Items will be dispatched in 1-2 business days (Monday-Friday) following order completion.
During sales or special promotions, processing times may be longer.
Estimated transit time after dispatch:
USA and Canada: 1-3 business days, according to the final destination
Europe – European Union – Standard Shipping: 2-6 business days, according to the final destination
Europe – European Union – Express Shipping: 1-2 business days for major cities / 2-3 business days for remote areas
Europe – Non-European Union – Express Shipping: 1-2 business days for major cities / 2-3 business days for remote areas
Latin America: 3-4 business days
Asia and the Middle East: 2-3 business days
Australia and Oceania: 2-3 business days for major cities / 4-5 business days for remote areas
Africa: 2-4 business days
Russian Federation: 3-4 business days (DHL) / approximately 15 business days (EMS Russian Post)
ROMEOGIGLIOFFICIAL.COM cannot be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of ROMEOGIGLIOFFICIAL.COM
Please note, couriers do not make deliveries or pick-ups on the following Italian holidays:
Easter and Easter Monday
When the order is shipped, Clients receive an email from ROMEOGIGLIOFFICIAL.COM specifying the tracking number to monitor the shipment status.
SUCCESSFUL SHIPMENT DELIVERY
Upon delivery of every order, Clients are asked to inspect the box carefully BEFORE signing for the delivery.
If for any reason the box looks tampered with, either sign for the package with reservations or refuse the package. In the event that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered with, open a claim immediately with the courier and contact ROMEOGIGLIOFFICIAL.COM at firstname.lastname@example.org
If the package is damaged or if an item is missing from inside, the packaging must be kept for further verification.
Any claim regarding damages, missing merchandise and/or delivery to the wrong address, must be received by ROMEOGIGLIOFFICIAL.COM within 10 days from the order’s delivery date on the carrier’s website, otherwise the claim will not be accepted.
If the package is not successfully delivered to the Client’s address due to a lack of cooperation from the Client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the ROMEOGIGLIOFFICIAL.COM commercial agreement, the package may risk being sent back to Italy at the Client’s expense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement.
ROMEOGIGLIOFFICIAL.COM shipments are insured against theft and accidental damage at no additional cost to the Client. Once the shipment reaches the destination, the goods are no longer insured.